Kegong Logistics adheres to the three elements of customer service: customer satisfaction, value-for-money services and customer loyalty. To strengthen the management of differentiated service needs and better improve user experience, Jiangsu Kegong Logistics Co., Ltd. has always paid attention to the end customer (customer's customer) experience and established service and management standards around customer experience. Before business operation, we will conduct a comprehensive survey on the customer's customers and provide detailed customer experience improvement plans accordingly. During the operation, we will conduct regular customer satisfaction visits. All work is carried out with improving customer satisfaction as the core.